ECG begins nationwide debt recovery exercise November 9
The Electricity Company of Ghana (ECG) will launch a nationwide revenue mobilisation exercise on Monday, November 9, 2026, to recover unpaid electricity bills from customers.
The exercise, which will continue until Friday, November 27, will target residential, commercial and industrial consumers, as well as Ministries, Departments and Agencies (MDAs) with outstanding payments.
In a notice issued on Saturday, November 7, ECG urged customers with unpaid bills to clear their arrears before the exercise begins to avoid disconnection and additional reconnection charges.
The company said special teams would be deployed to oversee the operation. It also warned that customers involved in illegal electricity connections, interference with its operations or unauthorised reconnection after disconnection would be arrested and prosecuted.
ECG further advised customers who are unable to access their bills to visit the nearest company office for assistance. Consumers were also encouraged to use approved payment channels, including the ECG Mobile App, to settle outstanding bills.
“Customers with arrears are advised to pay their bills now to avoid disconnection, and payment of reconnection fees,” the company stated.
Customers seeking assistance can contact ECG through its contact centre on 0302611611 or reach out via its social media platforms.
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