Newly disclosed internal company documents have shed light on concerns raised within Shell over the continued operation of a major oil pipeline in Nigeria’s Niger Delta, despite persistent oil theft, repeated leaks and mounting environmental damage that has become the subject of a billion-dollar legal battle.
The documents, which emerged as part of ongoing court proceedings in the United Kingdom, suggest that senior officials within the multinational energy company were aware for years of significant risks associated with operating the Nembe Creek Trunk Line, one of the largest oil transportation pipelines in Nigeria.
The legal action has been brought by communities in the Niger Delta who argue that pollution linked to more than 100 oil leaks between 2011 and 2013 devastated local ecosystems, damaged livelihoods and endangered public health. The communities are seeking $1 billion in damages and environmental remediation, including $250 million in compensation and $750 million for clean-up efforts.
The Nembe Creek Trunk Line, stretching approximately 96 kilometres, transported crude oil from inland production fields to export facilities on Nigeria’s coast. Before Shell sold the asset in 2025, it was capable of carrying up to 150,000 barrels of oil daily and served as a key component of the company’s operations in Africa’s largest oil-producing nation.
However, the pipeline was also a frequent target of oil thieves and illegal refiners, contributing to a cycle of spills and environmental degradation across the region.
The newly released records indicate that concerns about the pipeline’s condition and operation date back at least to 2008.
In an internal email exchange from October that year, Shell’s then Technical Vice-President, Markus Droll, questioned the decision to continue operating the line outside the company’s normal technical guidelines.
“If there is another massive explosive attack tomorrow… then we could well find ourselves in the situation of simply having to close the production down,” he wrote.
Droll also expressed unease about the state of the infrastructure and the adequacy of safety measures in place.
“I don’t agree that funding can be an issue.
“Sorry if I sound like a broken record on this – but the approach makes me – as your Technical VP – pretty uncomfortable.”
The concerns were met with a response from Ann Pickard, who at the time served as Shell’s regional executive vice-president. While acknowledging the difficulty of the decision, she defended the company’s approach and warned about the legal implications of documenting internal disagreements.
“You have just exposed us significantly in your official disagreement as technical manager without legal privilege,” she wrote.
Pickard added that continuing operations represented the “lower risk to both people and environment”.
“You are right, we may have to deal with it in the future.”
Further internal records from 2012 show that Shell classified parts of the pipeline system as operating under a “red” status due to extensive illegal tapping of the infrastructure by oil thieves. According to the company’s own standards, such a designation normally required either an immediate shutdown or urgent corrective measures.
Despite this, executives reportedly approved the continuation of operations, arguing that closing the pipeline could simply shift criminal activity to other locations and result in additional illegal connections elsewhere in the network.
Shell has maintained that decisions taken during that period were influenced by a complex operating environment marked by widespread crude oil theft, illegal refining activities and militant attacks on infrastructure.

For many residents of Bille, a riverine community situated near the pipeline route, the environmental consequences remain deeply felt.
“Before 2011, here was a beautiful area. People play here and go into the river,” said fisherman Balafama Augustus Bruce.
A claimant in the lawsuit, Bruce recalled a time when local waters provided abundant fish and shellfish that sustained families across the islands.
“We used to fish around here. But because of the damage [the spills] have caused, nobody is fishing here again.
“Because of that I’ve become poor. I eat from hand to mouth.”
According to the United Nations, more than 13 million barrels of crude oil have been spilled in Nigeria since commercial oil production began in 1958, with at least 7,000 recorded incidents.
The issue has long fuelled tensions in the Niger Delta, where communities have accused oil companies of failing to adequately protect the environment while benefiting from the region’s natural resources. Activists have spent decades campaigning for accountability, including the late writer and environmental advocate Ken Saro-Wiwa, whose opposition to pollution in the region drew international attention before his execution by Nigeria’s military government in 1995.
Internal correspondence from February 2013 reveals additional concerns within Shell regarding a proposed audit into how the company handled pipeline integrity and oil theft between 2009 and 2012.
At the time, Vincent Holtam, then general manager for onshore assets at Shell’s Nigerian subsidiary, cautioned colleagues against proceeding with the review.
“I have no doubt that this [audit] will come out as UNACCEPTABLE, in which case we may be very exposed in disputing any oil loss claims from the Government or compensation claims from the community,” he wrote.
The documents do not indicate whether the audit was ultimately conducted.
A month later, Shell launched a confidential internal initiative known as Project Madrid to evaluate potential responses to the growing environmental crisis around the Nembe Creek Trunk Line.
An internal presentation prepared for senior executives estimated that around 100 illegal refineries were operating near the pipeline corridor, contributing to pollution affecting roughly 9,000 hectares of water and an additional 9,000 hectares of land.

The report outlined several possible strategies, ranging from temporary shutdowns and repairs to a prolonged suspension of production aimed at comprehensively addressing the theft and pollution challenges.
Records reviewed do not reveal which option was ultimately selected, though the pipeline later resumed operations following repair work and temporary closures during 2013.
Community leaders in Bille argue that regardless of criminal activity in the region, Shell should bear responsibility for pollution associated with its infrastructure.
“They are not concerned about what happens to you. Their concern is [to] continue to make profit,” said Chief Boma Renner Dappa, spokesperson for the Bille local leaders’ council.
“All that has happened in this environment is as a result of negligence.”
Shell rejects claims that it ignored environmental concerns and insists the recently disclosed documents do not fully capture the realities of operating in the Niger Delta during that period.
“The documents selected are presented without the critical context of the operating environment in the Niger Delta at the time,” a company spokesperson said.
“In isolation, they do not reflect the challenges of working against the backdrop of widespread organised criminality.”
The company maintains that it invested heavily in efforts to prevent spills, combat illegal tapping and clean up contamination regardless of its cause. It has also stated that members of the claimant communities participated in oil theft activities.
The case is expected to proceed to trial next year, where the communities hope to establish that key decisions affecting operations in Nigeria were ultimately directed from Shell’s headquarters in London.
Meanwhile, residents say the environmental damage continues to shape daily life.
Periwinkle harvester Taminoibitein Philip says resources that once sustained families have become increasingly scarce.
“When you go to the bush, you won’t see periwinkle [any more],” she said.
“And the odour [is] killing us… some places – crude [oil], some place – gas.
“We don’t benefit. We are suffering.”
Like many in the community, Philip hopes the legal action will eventually lead to a large-scale clean-up of the waterways that have supported generations of Niger Delta residents.
“Let them come and flush the river for us.”
Source: BBC

