Ghana Link demands apology from Star Oil over ICUMS fuel disruption claims

Ghana Link Network Services Ltd. has urged Star Oil Ghana to withdraw its claims linking recent fuel supply disruptions to the Integrated Customs Management System (ICUMS) and issue an unconditional public apology.

The demand comes after Star Oil earlier warned of a potential fuel shortage, attributing the situation to technical problems with the ICUMS platform, which is used to process tax liabilities and enable the lifting of petroleum products from depots.

Shortly after, the state-owned GOIL PLC also reported experiencing similar difficulties with the system.

But in a statement released on March 9, 2026, Ghana Link dismissed the claims that the ICUMS platform had been down since March 6, preventing Oil Marketing Companies (OMCs) from lifting fuel, describing the allegations as false, misleading, and unfounded.

The company maintained that the system had remained fully functional throughout the period mentioned.

“The ICUMS platform has been fully operational at all times, including during the period cited. At no stage has the system experienced the type of outage being alleged,” the statement said.

Ghana Link further noted that stakeholders had continued to process transactions and perform their activities on the platform without any disruption.

According to the company, follow-up checks conducted after discussions with the National Petroleum Authority revealed that the operational challenge referenced was connected to the Authority’s Enterprise Relational Database Management System rather than the ICUMS platform.

Ghana Link also expressed concern over what it described as baseless claims that could mislead the public and erode confidence in a key national trade facilitation system.

It therefore called on Star Oil Ghana to retract the statement and apologise for circulating what it said was false and misleading information.